Warranty Policy
Warranty
The following warranty policy applies to ByteTecpeak products, unless otherwise required by applicable law.
This warranty applies to products purchased directly through our official website, ByteTecpeak.uk.
Your statutory rights as a consumer remain unaffected by this warranty.
Warranty Period
The warranty period depends on the product part or component:
- Electric wheelchairs, manual wheelchairs and other products: 5 years
- Batteries: 2 years
- Tyres: 2 years
- Lighting / lamps: 2 years
The warranty applies from the date of purchase and only to products purchased directly through our official website, ByteTecpeak.uk.
Wear parts and consumable parts are covered only where the issue is caused by a material or manufacturing defect and not by normal wear and tear, improper use or accidental damage.
Warranty Overview
| Part / Component | Warranty Period |
|---|---|
| Frame / Main Structure | 5 years |
| Seat Frame / Backrest Frame | 5 years |
| Armrests / Footrests | 2 years |
| Motor / Drive Unit | 2 years |
| Control Unit / Controller / Joystick | 2 years |
| Charger | 2 years |
| Battery | 2 years |
| Tyres | 2 years |
| Lighting / Headlight / Taillight | 2 years |
The warranty period starts from the date of purchase.
The 5-year warranty applies to the frame and main structural parts of the product. Batteries, tyres, chargers, control units, electronic components and other wear or functional parts are covered for 2 years, unless otherwise required by applicable law.
The warranty covers defects in materials or workmanship under normal use. It does not cover normal wear and tear, improper use, accidental damage, unauthorised modification, lack of maintenance or damage caused by external factors.
Scope of Warranty
This warranty covers defects in materials, workmanship and product functionality that occur under normal and proper use.
If a covered defect occurs during the warranty period, ByteTecpeak may, depending on the specific case, provide repair, replacement parts or other appropriate after-sales support.
The warranty does not apply to issues caused by normal wear and tear, improper use, accidental damage, unauthorised modification, lack of maintenance, external impact, water damage or use contrary to the product instructions.
Exclusions from Warranty
The warranty does not cover issues caused by or related to:
- normal wear and tear;
- improper use, incorrect operation or use contrary to the product instructions;
- accidents, falls, moisture, water damage, external impact or other external factors;
- unauthorised modifications, self-repairs, disassembly or interventions by third parties;
- lack of proper care, maintenance or cleaning;
- cosmetic defects, scratches, marks or signs of use that do not affect the normal functionality or safety of the product;
- damage caused by use of non-original parts, accessories, chargers or batteries not approved by ByteTecpeak.
Warranty Claim Process
If you would like to make a warranty claim, please contact our customer service team first.
To help us review your case quickly, please provide the following information:
- your order number;
- the product model;
- a brief description of the defect or issue;
- clear photos or videos showing the problem.
Please send your warranty request to: Email: service@bytetecpeak.uk
After receiving your request, we will review the information provided and contact you with the next steps. Please do not return any product without contacting us first, as the return or repair process must be confirmed in advance.
Warranty Processing
If a product issue occurs within the warranty period, we will first review the case based on your order number, product model, a brief description of the defect and, where applicable, photos or videos showing the problem.
For parts that can be replaced easily by the customer, we may send the required spare part to you free of charge within the warranty period. In such cases, we will cover the cost of the spare part and the shipping cost.
If the product needs to be returned to our service centre for inspection or repair, we will provide you with a free return label where the issue is covered by warranty.
After the product has been received at our service centre, we will inspect it and carry out the necessary repair where possible. Repairs are usually completed within 5 business days after inspection, depending on the availability of spare parts and the complexity of the repair.
Once the repair has been completed, we will return the product to you free of charge.
Service Centre
ByteTecpeak Service Centre
Unit 7 Brunel Way
Thetford
Norfolk
IP24 1HP
United Kingdom
Please contact our customer service team before sending any product to the service centre. We will confirm the warranty process and provide the correct return instructions where required.