Shipping Policy

All orders placed on ByteTecpeak.uk are shipped from our UK warehouse.

Warehouse address:

Unit 7 Brunel Way
Thetford
Norfolk
IP24 1HP
United Kingdom

Processing time:

Orders are usually processed within 1 business day.
Orders placed before 1:00 PM (GMT/BST) are usually shipped on the same business day. Orders placed after 1:00 PM are usually shipped on the next business day.
No order processing takes place on Sundays or UK public holidays.

Delivery Area

We deliver to addresses within the United Kingdom.

Delivery Time

The usual delivery time is 1–3 business days.
The delivery time begins once your order has been shipped. Please note that delivery times are estimates and may vary in individual cases due to high shipping volume, weather conditions, regional factors or carrier delays.

Shipping Providers

Shipping is usually handled by:

  • DPD/UPS/USPS/AIT
  • other suitable courier or freight partners where required

We select the appropriate shipping provider depending on the delivery address, package size, product type and shipping method.

Shipping Costs

We offer free shipping within the United Kingdom.
Shipping cost: £0.00

Order Tracking

If you have created a customer account on ByteTecpeak.uk, you can track your order status, processing and shipment directly in your customer account.
If you do not have a customer account, you can track your order using your order number and email address on the order status page.
After your order has been shipped, you will receive a shipping confirmation by email, including your tracking number where available.

Order Cancellation

If you wish to cancel your order before it has been shipped, please contact us immediately.
If the order has not yet been shipped, we will cancel the order and issue a full refund without charging any additional cancellation fees.
Once the order has been shipped, our standard return policy applies.

Delivery Address Change

A change of delivery address is only possible as long as the order has not yet been shipped.
Please contact us as soon as possible at:
Email: service@bytetecpeak.uk
Once the order has been handed over to the shipping provider, we may no longer be able to change the delivery address.

If You Are Not at Home at the Time of Delivery

If you are not at home when delivery is attempted, the package may be left with a neighbour, delivered to a pickup point or held by the carrier for redelivery, depending on the shipping provider’s delivery process.
You will receive the tracking number by email after your package has been shipped, so you can check the current delivery status online.
For large or bulky items delivered by freight carrier, a delivery appointment may be arranged with you by phone.

Transport Damage or Missing Items

Please check your shipment immediately upon receipt.
Althoughtransport damage or missing items are uncommon, please contact us as soon as possible if you notice any damage, such as:

  • water stains;
  • dents, creases or cracks in the packaging;
  • visible damage to the product;
  • missing parts or accessories.

If possible, please note any visible damage or missing items on the delivery note when signing for the delivery.
Please do not throw away the original packaging. Take clear photos or videos of the damaged item and the packaging, and send them to us by email. This helps us check the issue quickly and contact the shipping provider where necessary.

Email: service@bytetecpeak.uk

Customer Service Phone:
+44 7767 747 974
Customer Service Hours(UTC)
Monday – Friday 09:00 – 17:00
Saturday – Sunday Closed