Refund Policy

Returns for Incorrect Delivery, Damage or Defects

At ByteTecpeak, we place great importance on product quality, secure packaging and correct delivery.
If you receive an incorrectly delivered, damaged or defective item, please contact us promptly by email so that we can review your case and provide a suitable solution.
Contact:
Email: service@bytetecpeak.uk
Customer Service Phone:
+44 7767 747 974
Customer Service Hours(UTC)
Monday – Friday 09:00 – 17:00
Saturday – Sunday Closed

1. Scope

This policy applies in particular to the following cases:

  • incorrect delivery;
  • damage in transit;
  • material or manufacturing defects;
  • obvious defects upon receipt of the goods;
  • missing or damaged accessories upon delivery.

2. Reporting the Problem

Please inform us by email as soon as possible after receiving the goods and provide the following information:

  • your order number;
  • a brief description of the problem;
  • photos or videos of the affected product;
  • photos of the packaging, especially in cases of transport damage;
  • photos of any missing or damaged accessories, where applicable.

This information helps us review your request more quickly and prepare the appropriate solution.

3. Review and Next Steps

After receiving your request, we will review the reported issue based on the information provided.
Depending on the situation, we may ask you for additional details, photos or videos. We will then inform you of the next steps.
Please do not return any item without contacting us first, as the return or repair process must be confirmed in advance.

4. Return Shipping Costs

If the return is due to an incorrect delivery, a confirmed defect or damage in transit, we will cover the return shipping costs.
In these cases, you will not incur any additional return shipping fees, provided that the return is made according to our return instructions.

5. Refund, Replacement or Repair

After reviewing the reported issue, we will offer a suitable solution depending on the case, for example:

  • replacement delivery;
  • exchange of the affected product or part;
  • repair;
  • delivery of a spare part;
  • full or partial refund.

Refunds will be issued using the original payment method.

6. Return Address

ByteTecpeak Service Centre
Unit 7 Brunel Way
Thetford
Norfolk
IP24 1HP
United Kingdom

Please do not return any item without contacting us first. Where required, we will provide the correct return instructions or a free return label.

7. Processing and Refund Period

Return or refund requests for incorrect delivery, transport damage or obvious defects should be submitted as soon as possible and preferably within 30 days after receiving the goods.
If a return is necessary and the case falls under this policy, we will usually provide a free return label or relevant return instructions within 2 business days after reviewing your request.
After receiving and inspecting the returned item, we will usually refund the agreed amount within 3 business days using the original payment method.
The subsequent processing time by your bank, credit card provider, PayPal or other payment provider may take an additional 1 to 5 business days.

8. Exclusions

This policy does not apply to damage or issues caused by:

  • normal wear and tear;
  • improper use or incorrect operation;
  • self-repairs, modifications or unauthorised interventions;
  • damage caused by falls, accidents, water, moisture or external impact after receipt of the goods;
  • lack of proper care, incorrect storage or use contrary to the product instructions.

9. Note on Statutory Rights

This return policy is provided in addition to your statutory rights.
Your statutory warranty and consumer rights remain unaffected.