Frequently Asked Questions

Orders placed through ByteTecpeak UK are normally dispatched from our UK warehouse, allowing us to provide faster local delivery and easier after-sales support.

Delivery within the UK usually takes approximately 1–3 working days after dispatch. Delivery times may vary slightly depending on your postcode, parcel size and courier.

Yes. Once your order has been dispatched, tracking information will normally be sent to the email address used when placing your order.

We use different courier partners depending on the product, parcel size and delivery postcode. Your tracking information will confirm which courier is handling your delivery.

Some larger mobility products may require someone to be available to receive the parcel. We recommend checking the courier tracking information once your order has been dispatched.

Tracking can occasionally take some time to update after dispatch. If there has been no meaningful movement for several working days, please contact our customer service team with your order number and we will help investigate the shipment.

Yes. ByteTecpeak offers a 30-day return period from the date you receive your order. Please contact our customer service team before returning any product so we can confirm the correct return procedure.

Contact our customer service team with your order number and reason for return. We will confirm the appropriate return method and provide the necessary instructions.

For eligible UK returns, our team can help arrange courier collection for larger mobility products. Please contact us before sending the item back so we can confirm the available collection option.

Once the returned product has arrived at our warehouse and has been inspected, the refund will be processed back to the original payment method. Please allow time for both our processing and your payment provider to complete the refund.

Please contact us before returning the item. Send your order number together with photos or a short video showing the issue where possible. This helps our team identify the quickest and most appropriate solution.

We accept the payment options displayed at checkout. These may include major debit and credit cards as well as other supported payment methods such as Klarna or bank transfer where available.

Prices displayed on the ByteTecpeak UK store are shown as the final customer price. You will see the amount payable before completing checkout.

Klarna may be available as a payment option at checkout. Availability and approval are handled through the payment provider and may depend on the individual transaction.

Bank transfer may be available at checkout. If you select this option, please follow the payment instructions carefully and include the required order reference.

Please contact us as quickly as possible if you need to change or cancel an order. If the parcel has already been dispatched, we may no longer be able to change it before delivery.

Yes. If you require an invoice for your purchase, please contact our customer service team with your order number and we will assist you.

Important factors include seat width, product weight, user weight, driving range, folded size and where the wheelchair will be used.

If you are unsure, contact our team with your requirements and we can help you compare suitable models before purchasing.

Most ByteTecpeak electric wheelchairs arrive largely assembled. Only a few simple setup steps may be required before use. Please refer to the instructions supplied with your specific model.

Many ByteTecpeak electric wheelchair models allow the controller to be fitted or moved to the left-hand armrest.

Please check the individual product page or contact us with the model you are interested in if left-hand control is important to you.

Many of our electric wheelchairs are foldable and designed for easier transport and storage. Weight and folded dimensions vary by model, so we strongly recommend checking these specifications before purchasing if you plan to lift the chair into a car.

Range depends on the model and battery capacity. Real-world distance can also be affected by user weight, speed, temperature, slopes, terrain and battery condition.

Please check the stated range on the individual product page.

Charging time varies depending on the battery and model. A full charge commonly takes several hours. Always use the supplied or approved charger for your product.

Many powered wheelchair models include a manual or freewheel mode that allows the chair to be pushed when required. Operation varies by model, so always follow the instructions provided with your wheelchair.

Our mobility products are intended for normal everyday use on suitable surfaces. Outdoor capability varies between models, particularly for slopes, kerbs and uneven terrain.

Check the specifications of the individual model before purchasing if outdoor performance is particularly important to you.

This varies significantly between models. Each wheelchair has different ground clearance, wheel size, motor power and recommended slope capability.

Please check the model specifications rather than assuming all electric wheelchairs can manage the same obstacles.

Many ByteTecpeak wheelchair models feature lift-up or movable armrests to make side access easier. The exact design varies by model, so please check the product details or contact us before purchasing if this feature is essential for you.

Replacement batteries, chargers, controllers and other parts are available for many ByteTecpeak models.

Contact our support team with the model and required part so we can confirm compatibility and availability.

Airline requirements for powered mobility equipment and lithium batteries vary. Always contact your airline before travelling and provide them with the battery specifications for your model.

Supporting battery documentation may be available from our customer service team where applicable.

Yes. Warranty coverage varies depending on the product and component. Please refer to the relevant product page or warranty information for the coverage applicable to your specific model.

Contact our customer service team with your order number, product model and a clear description of the issue.

Photos or a short video can often help our technical team diagnose the problem more quickly and recommend the correct solution.

Yes. We provide after-sales and technical support for many ByteTecpeak products, including assistance with compatible replacement parts where available.

Absolutely. If you are comparing models or need help with seat dimensions, product weight, battery range, folding size or other specifications, contact our team before purchasing.

For the fastest assistance, please provide your order number, product model and a description of your question or problem.

If the issue is technical, photos or a short video can be particularly helpful.